Support

Write to hola@villacortacapital.com for help with Casanido. Please include the app version, your phone model and a short description of what happened. Do not email passwords, payment information or a full household backup.

My plan is missing

Casanido saves plans on the device by default. If you created an account and manually saved a backup, open Settings → Account and backup, sign in with the same email, check your backup and choose to recover it on this phone. Recovery replaces the current local plan, so review it first.

Delete my account or data

Open Settings → Account and backup → Delete account to permanently delete your account and cloud backup. Your local plan stays until you reset it in the app or delete the app. If you need help exercising a privacy right, email us.

Manage or restore Casanido Plus

Use Plus → Restore purchases after reinstalling or changing devices while using the same Apple account. To cancel or change a subscription, go to Apple subscription settings. Deleting a Casanido account does not cancel an App Store subscription.

Report a problem

If something does not work, tell us what you expected, what happened instead and the steps that reproduce it. Screenshots help when they do not reveal private household information. We read every report and aim to reply within two business days.

Legal

Read the Casanido Privacy Policy and Terms of Use.